upgrade and recycle

[shellyg71]

I've just upgraded and in the deal am meant to get an extra 100 for my old phone with recycle. I've had the first payment but not the extra 100 does anyone know how long this takes to come through? Thanks

[KingAmo]

@shellyg71

I believe you will receive it soon. Things are running slow lately due to the current issue and system doesn't work as fast like first. But I hope you understand. Give them some time to process it

I hope this helps

[Cleoriff]

@shellyg71 

O2 Recycle are closed due to the pandemic. I suspect you will need to contact O2 when services start to operate as normal.

Not what you wanted to hear but that's what's happening.

However, Customer services are open again tomorrow at 10am, you could try a call then.

Numbers in this link Guide: Coronavirus Community Help and Support 

Other numbers to try are

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104