O2

My phone is getting collected tomorrow (16/04/2020) and being replaced due to a broken screen. When I spoke to O2 Insurance earlier they said I would receive an email with instructions of how to package my device. I've still not received this email a...

Initially I tried to make my claim yesterday (11/04/2020) morning by calling O2 Customer Services using the 202 number. As I went through the process the automated system told me that new claims were only being accepted for lost or stolen phones and ...