Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Returning an item

Can someone please help me ?i want to return a watch I bought but can't find out where to send it too as I can't find any details on o2 website.many thanks

Apply staff discount

I bought a new o2 contract (paym) 2 days ago from online website. I ported my Vodafone number to o2 using online link.I am o2 employee so I want to apply staff discount. But unfortunately the VIP number is not working.Also I don't have any way to get...

My order

I have placed an order from O2 for airpods but haven't had a confirmation email despite having the PayPal confirmation of a payment made. I find it infuriating to contact O2 to speak with a human who can help as no Airpods have been received

Disney +

Hi, I'm having issues redeeming Disney + from the email/text I recieved from O2 to activate my Disney Account, all I'm seeing is the blue circle loading up screen. I've tried closing it down & retrying. I've even left it a few days & tried again, but...

Wi-Fi on the London tube

I’m using an iPhone 11 Pro and for some reason I cannot use the WiFi in the London Underground. I switched from one carrier to O2 and whenever I try to Connect to free underground WiFi (which is not WiFi extra) it says my number does not exist. Would...

Delivery

I haven’t received an email to inform me of dispatch, or a text telling me what time it’s coming..?

Resolved! Transferring number help

Hi, I opted to keep the old number, but I have already received O2 sim with another number, but I have not activated it yet. What to do?I signed a contract for the O2 network yesterday through the operator. I asked to keep my current phone number. Th...

Resolved! Pre contract and pre order

Hi there i did a pre-contract and pre-order 3 weeks ago and i not get nothung from u back yet,u did charge a fee as well,i would like to get my money back and just end the pre-contract and i not wanna carry on with the pre order,thank u

Lost Phone Keeping Phone Number

Hello I am Urgent need of help I lost my phone lucky for me i had old one in draw so have all my numbers but i need to retain my phone number i have been to corner shop got a new pay n go simcard with credit, called customer services get so far thn a...

Cancelling/changing extras

Just redeemed my amazon video as an extra with my new SIM but decided I’d rather have Disney+. Have now accidentally deleted my extra completely and now I have neither. Any idea if I can get it back anyway? I can’t get hold of any O2 gurus

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