Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Password for Huawei Mobile wiFi E5573B

Hi, Does anyone know how to find out the password for this device. I have currently put in the number at the back ofthe sim card, but it now asks for a WPA2 Password> Can anyone help? BestJ

Cancelling extras

Just redeemed my amazon video as an extra with my new SIM but decided I’d rather have Disney+. Have now accidentally deleted my extra completely and now I have neither. Any idea if I can get it back anyway? I can’t get hold of any O2 gurus

Insurance

Hi can I cancel my insurance cant speak to anyone on the phone?

Redeeming o2 extras

So I purchased the Disney+ extra for Pay Monthly customers and I redeemed it and verified my email on the Disney+ app. But when I go to My o2 extras, it says I haven’t redeemed it and need to. I click redeem now, and it says that I have already redee...

Contacting o2 when i have no access to a phone....

I have lost phone. Unable to contact to report lost. I have replacement phone and sim, same number.... all set up....BUT....I cannot 'sim swap' as cannot send text from new phone and do not have access to old phone to send text from there. HELP pleas...

how can i cancel an order if customer support wont get my call

I want to cancel an order that hasnt been shipped but due to recent events i cant get a hold on customer service. What can i do? Thank you

Upgrading on My02

If I ugrade on the app from pay monthly contract to SIM only, will it automatically cancel my old contract? Concerned it will continue charging me for my contract that has ended in Feb.

Resolved! Disney+

Hi, I have a quick query. I am already a subscriber to Disney+ but if I was to upgrade my plan as I am due for one, can I add this deal to my current Disney+ subscription. I have tried to find the answers prior to posting this but haven't, so apologi...

cracked screen

Hi my screen is cracked and i need to get it repaired. i have insurenace but can't vivist any of your stores due to closures.. what can i do to get it fixed please [Removed]

How do I report a text purporting to come from 02 about trouble with my bill?

I received a text purporting to come from 02 "We were unable to process your latest bill. In order to avoid fees, update your payment information via: https:o2.uk.bill443.com/?02+2." Unfortunately I clicked on the link and have had to phone my bank a...

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