Disney plus charges when signed up for free

[boadh398]

I took the free for six months Disney plus offer and O2 have billed me for it and then discounted a portion of it back as a credit - I signed up expecting and believing it to be free for six months - no number available to complain and twitter gives useless link - anyone having issues?

[jonsie]

you need to call cstomer service

Guide: Coronavirus Community Help and Support 

some help here

https://www.o2.co.uk/help/account-and-billing/extras#choose

[MI5]

@boadh398 

Did you upgrade or take a new tariff? 

Existing customers have to pay £3.99 a month, it's only free for new and upgrading customers.

[pgn]

Weasel words again, O2: only for "new and upgrading customers". >sigh<

[boadh398]

I was sent an email with no conditions other than sign up as an O2 priority customer - I can’t contact customer services as no numbers given that work and I would never have signed up if not free for six months.

[jonsie]

You must keep trying the numbers to speak with them to cancel the subscription.

It's all in the wording and any offer anywhere should always be fully read and understood.

[MI5]

It's in the small print unfortunately....

Qualifying Purchase direct from O2 required. You must select the Disney+ Extra within 28 days of mak...