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balance web

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Anonymous
Not applicable

on ‎08-12-2017 07:45

on ‎08-12-2017 07:45

Hi, I pay by DD so on my statement it shows O2 DD.  Ive noticed several O2 charges on bank statement saying Balance Web.  What is this ?

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MI5
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on ‎08-12-2017 07:52

on ‎08-12-2017 07:52

Instructions to pay by DD are contained in this help thread https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
It may also be worth you speaking to customer services about the description of charges http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎08-12-2017 07:52

on ‎08-12-2017 07:52

Instructions to pay by DD are contained in this help thread https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
It may also be worth you speaking to customer services about the description of charges http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎08-12-2017 08:08 - edited ‎08-12-2017 08:09

‎08-12-2017 08:08 - edited ‎08-12-2017 08:09

I pay by DD and it states O2 billing on my bank statement... No other charges shown so thats a bit unusual...

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Mandy
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on ‎10-08-2018 13:06

on ‎10-08-2018 13:06

Hi

Just spoken to O2 at length and also the bank - it is showing as fraud.  I pay by DD and these payments, (some months substantial) are coming out of our credit card - only started when we had a new credit card in April, but as many as three payments a month now going out, totalling anything from £60 to £100.

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MI5
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on ‎10-08-2018 16:28

on ‎10-08-2018 16:28

Check this link @Mandy to see if they are premium charges https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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