balance web

[Anonymous]

Hi, I pay by DD so on my statement it shows O2 DD.  Ive noticed several O2 charges on bank statement saying Balance Web.  What is this ?

[MI5 · Accepted solution]

Instructions to pay by DD are contained in this help thread https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
It may also be worth you speaking to customer services about the description of charges http://www.o2.co.uk/contactus

[Cleoriff]

I pay by DD and it states O2 billing on my bank statement... No other charges shown so thats a bit unusual...

[Mandy]

Hi

Just spoken to O2 at length and also the bank - it is showing as fraud.  I pay by DD and these payments, (some months substantial) are coming out of our credit card - only started when we had a new credit card in April, but as many as three payments a month now going out, totalling anything from £60 to £100.

[MI5]

Check this link @Mandy to see if they are premium charges https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...