Unable to recieve calls from certain numbers

[Quobrad]

My other half and her daughter have suddenly found that they can no longer call me. Texting is fine, but when they call me it tells them my number is invalid. i have not blocked them, i promise!! They have both deleted me and recreated my contact details, but makes no difference. They have been able to call me in the past. They both have iPhones, whilst i have a Samsung S9. They are also, both on BTMobile...

Does anyone else know of this problem and is there a solution??

[Tsidkenu1es]

@QuobradWelcome to the community... and live long! 

I've never heard anything like it...! But no doubt someone encountered similarity and will contact you soon enough...

[MI5]

Have they still got your number saved as an iPhone?
Although it does sound like you have blocked them, I’m sure you’ve double checked all that too.

[Quobrad]

Both have deleted me and put me back in again on their contacts...

No, i definatley do not have them as blocked.... I still recieve texts from them...

[Bambino]

@Quobrad Doesn't sound like anything that can be solved from here. You need to speak to customer service. I suggest you call rather than use Live Chat. You'll hopefully get a better result. Please come back and update us on any progress you make. It may help someone else with the same issue in the future. Good luck.

https://www.o2.co.uk/contactus

[MI5]

@Marjo @Martin-O2 @EmilieT any known cross network issues currently with BT Mobile?

[MI5 · Accepted solution]

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@Quobrad wrote:

No, i definatley do not have them as blocked.... I still recieve texts from them...

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Sorry to keep banging on about blocking, but the S9 has separate block lists for calls and texts, so please do make sure and I promise not to mention it again

[jonsie]

Yes open your call settings as I'm sure you will find their numbers in the blocked or spam settings as I advised above. It's your phone not BT or their phones. I received a call from my brother in law who is on BT, he has an iPhone about an hour ago so I doubt there is a network issue BT to O2. 

[gmarkj]

Could it be a similar issue to trying to send an iMessage to a non-Apple device (not being an Apple user I plead ignorance...) ?

[EmilieT]

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@MI5 wrote:

any known cross network issues currently with BT Mobile?

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I double checked on our end @MI5 and we're not aware of any issue with BT Mobile at the moment 

Welcome to the forum @Quobrad! Just to add: as mentioned previously by members, usually numbers are blocked by mistake in settings. You can check this on you Samsung S9 by going on Phone > tap 3 dots in the top  right corner & select Settings > Block numbers. If numbers are definitely not blocked, you could try to put SIM card in a different phone and test it then.

Hope this helps, and let us know how you're getting on with this!