Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Level 1: Joiner
Posts: 3
Registered: ‎04-06-2018
Accepted Solution

Unable to recieve calls from certain numbers

My other half and her daughter have suddenly found that they can no longer call me. Texting is fine, but when they call me it tells them my number is invalid. i have not blocked them, i promise!! They have both deleted me and recreated my contact details, but makes no difference. They have been able to call me in the past. They both have iPhones, whilst i have a Samsung S9. They are also, both on BTMobile...

Does anyone else know of this problem and is there a solution??

Posts: 79
Topics: 1
Kudos: 41
Solutions: 1
Registered: ‎31-05-2018

Re: Unable to recieve calls from certain numbers

@QuobradWelcome to the community... and live long! Hug

I've never heard anything like it...! But no doubt someone encountered similarity and will contact you soon enough...wink

One Family * One Community * One Love * One Purpose
*************** UNITED ONE WORLD ***************
***** LOVE***********PEACE************JOY*******
* The Future Is In Our Hearts Our Minds And Our Souls *
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: Unable to recieve calls from certain numbers

Have they still got your number saved as an iPhone?
Although it does sound like you have blocked them, I’m sure you’ve double checked all that too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎04-06-2018

Re: Unable to recieve calls from certain numbers

Both have deleted me and put me back in again on their contacts...

No, i definatley do not have them as blocked.... I still recieve texts from them...

Level 69: Guiding Light
Posts: 16,257
Registered: ‎31-03-2010

Re: Unable to recieve calls from certain numbers

@Quobrad Doesn't sound like anything that can be solved from here. You need to speak to customer service. I suggest you call rather than use Live Chat. You'll hopefully get a better result. Please come back and update us on any progress you make. It may help someone else with the same issue in the future. Good luck.

https://www.o2.co.uk/contactus

 

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: Unable to recieve calls from certain numbers

@Marjo @Martin-O2 @EmilieT any known cross network issues currently with BT Mobile?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: Unable to recieve calls from certain numbers


@Quobrad wrote:

No, i definatley do not have them as blocked.... I still recieve texts from them...


Sorry to keep banging on about blocking, but the S9 has separate block lists for calls and texts, so please do make sure and I promise not to mention it again Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 82,731
Topics: 576
Solutions: 4,015
Registered: ‎04-01-2009

Re: Unable to recieve calls from certain numbers

[ Edited ]

Yes open your call settings as I'm sure you will find their numbers in the blocked or spam settings as I advised above. It's your phone not BT or their phones. I received a call from my brother in law who is on BT, he has an iPhone about an hour ago so I doubt there is a network issue BT to O2. 

Level 48: Jubilant         
Posts: 6,501
Registered: ‎26-03-2014

Re: Unable to recieve calls from certain numbers

Could it be a similar issue to trying to send an iMessage to a non-Apple device (not being an Apple user I plead ignorance...) ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Unable to recieve calls from certain numbers


@MI5 wrote:

any known cross network issues currently with BT Mobile?


I double checked on our end @MI5 and we're not aware of any issue with BT Mobile at the moment slight smile

 

Welcome to the forum @Quobrad! Just to add: as mentioned previously by members, usually numbers are blocked by mistake in settings. You can check this on you Samsung S9 by going on Phone > tap 3 dots in the top  right corner & select Settings > Block numbers. If numbers are definitely not blocked, you could try to put SIM card in a different phone and test it then.

 

Hope this helps, and let us know how you're getting on with this!

 

 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature