UK Mail Delivery Service

[NeilA]

Why do you use UK Mail for deliveries ordered from your shop as they are consistently useless? Having arranged delivery today, and as I'm sat in my house, they text me to say they've attempted delivery and left a card - neither of which are true statements. With on-line shopping your service is only as good as your delivery partner and you need a better one.

[MI5]

True.
They are completely rubbish.
They are the only delivery company who refuse to leave parcels in my nominated safe place so always have to rearrange or go collect myself!

[jonsie]

This isn't customer service or O2 you are writing to

Obviously O2 look at the tenders and go with the cheapest. Normally they are fairly ok but a lot of people post on here about them and yet O2 seem happy with UK Mail.

[gmarkj]

tagging the op @NeilA

and editing to say - call customer services (number on the contact us link on the bottom of this page).

[Anonymous]

This has been happening with O2 & UKMail for years. I find DPD much better

[Bambino]

I've lost count of the number of posts over the years that I've seen in the community about problems with UK Mail, yet O2 just carry on using them. The customer doesn't have a choice as to which carrier delivers their goods. O2, however, does.

[Poppysmum]

---

@MI5 wrote:
True.
They are completely rubbish.
They are the only delivery company who refuse to leave parcels in my nominated safe place so always have to rearrange or go collect myself!

I dont know about UK Mail being rubbish but Yodel and Hermes most certainly are

I have cancelled orders when i find out who are delivering my stuff if i see these 2 mentioned and for customer service or online chat forget it our Poppy (my dog) got more manners than them 

---

[MI5]

I agree with Herpes.
I'd most definitely never use them ever again.

[jonsie]

I'm not sure why O2 use dpd for some items. ....

[Tsidkenu1es]

Hi  @NeilA and  to O2 Community Forum...! Where everyone vents their frustration to feel better...! 

All delivery companies have their own problems...!  None are perfect... some fail to deliver... others deliver weeks or even months latter... others deliver with the parcel open or damage and missing items... most of them their trucking are useless... etc. etc. The whole system sucks... But don't allow these issues to Rob of your happiness, just do the right thing, for your own benefit without loosing your calm...