Unable to connect to London Underground WiFi

[Bamboccio]

Hello,

I am getting this error message since the last few days after logging in to the WiFi via the the standard O2 page:

Sorry we're having a few problems at the moment.  We're working on it, so have another go later.

Any one can help?

Simone

[Bamboccio]

I still have not managed to connect to customer service - the wait is always over 30 minutes.  This is proving to be more difficult that what it should be.

[MI5]

Unfortunately, that is a common complaint lately.

[Toby]

Hi @Bamboccio,

Sorry for the delay with this. I shall see if I can find anything out today.

[Bamboccio]

I am speaking to customer service and they have no idea.  Can you help me describe the problem as they do not get it?

Thanks

[Bamboccio]

Now i am waiting to be passed to someone else as the first person was unable to help.  So far I have been on the phone for 10 horrid minutes. 

[Bamboccio]

In the end I spoke to someone else who removed my account from O2Wifi so I will need to re-register.  Obviously that is unlikely to resolve the problem.

[Toby]

Hi @Bamboccio,

My colleagues are investigating this for you and I will be able to report back when they are done. It is taking a little while, but rest assured, it is being looked into by the rest of the team.

[jonsie]

Deleting your account and registering again is what you need.

[Bamboccio]

Thanks Jonsie,

Unfortunately the O2 WiFi hotspot nearby is not working (it keeps saying we are updating the venue try in 10 minutes) so I am not sure when I can re-register.

I keep trying

[Bamboccio]

I now wonder if this WiFi outage is really connected to the failure on the London Underground