So last week I visited an O2 store in London - got a PAC code from Vodafone and moved my number to O2 pretty seamlessly. One of the reasons I moved, explained to the assistant in the shop, was the EU and international roaming. I purchased a £20 bundle said would be used for Roaming as from Saturday.
I arrived in Ireland, first stop on my trip going to France next, and I have had a NIGHTMARE. Roaming does not work cannot make calls or send texts, internet is up a down works sometimes not others have to reboot phone to get to connect etc. In addition to this over 4 calls to customer service taking up approximately 4 hours of my holiday I still have not gkt a solution. I am stuck in non connected hell exactly when I need to be connected and O2 appears to have no solution or plan to get me connected. I have turned phone on and off, checked data roaming is on, taken sim card out etc. I was not told about texting TRAVELON before leaving UK but apparently O2 have sorted that but I cannot make any calls or receive texts. I am at my wits end as I have no confidence another 40mins or so with customer service will get me anywhere. Any help or ideas appreciated.
