Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Taking mobile PAYG wifi on holiday

Hello all. We are hoping to have a holiday and its likely to be away from wifi. I have an O2 mobile PAYG sim ready to go, but I need to find a wifi dongle to use it in. The O2 PAYG ones are not available, ever.....any suggestions for a reliable wifi ...

Tracijbc by Level 1: Joiner
  • 3 replies
  • 0 kudos

advice needed

This is in connection with my wife’s phone, xxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

RMcL by Level 1: Joiner
  • 2 replies
  • 0 kudos

Blocked phone

My phone appears to be blocked . Is this because the system did not accept my (completely correct) answer to the security question when I called Customer Service on the 5th June ? If so, what can I do about it ? My answer was 100% correct, so not my ...

Max-Zak by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Cancel a tarrif

Hello please I have a contract sim now and I have a tarrif on my old sim and they take the money monthly from my bank but doesn’t come up as direct debt I have checked please how do I cancel this ?

Annalise by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Mobile to up

I've topped up my mobile and 6.50 has come off so I won't get my 10.00 bundle package and I don't know what todob

Kim12 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 3 x Data offer

I have bought a SIM card with an introductory offer of 3 x Data for 3 months. I have paid the £10 for the bundle but the data hasn’t been upgraded, how long does this take to be applied?

Ste1862 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Credit

Is there any way I can add some calls and texts to my account just until I get payed as my bundle has expired and I don’t get payed until 23/6/21

Resolved! Top Up .

Hello, I hope you are well!I have added £10 to my balance, and I want to use it to top up my device from the mobile application “My O2“. What can I do?

Eylul by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Taking my money

So I had my data off, bought nothing and just the other day O2 decided to take 5£ from me? Whats happening?

CURSED by Level 1: Joiner
  • 3 replies
  • 0 kudos