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Nat13 · ‎17-12-2023

I topped up my the wrong number how can I transfer the tariff from that number to this new number

Oxonian · ‎17-12-2023

There are generally no refunds on PAYG so I would not be too optimistic. You'll need to call Customer Services on 4445 and be really charming ! 😀

You can also contact Customer Service by social media if that suits you better :-

Guide: How to find help & contact O2

MI5 · ‎17-12-2023

@Nat13

Not even remotely possible in these circumstances, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-12-2023

The owner of the other number probably thinks it's Christmas.....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Oxonian · ‎17-12-2023

@jonsie wrote:
The owner of the other number probably thinks it's Christmas.....

@jonsie

Unless, of course, @Nat13 owns both mobiles. Could be that child A's top-up has ended up on the mobile of child B ?

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