Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51430 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25997 Views
  • 19 replies
  • 2 kudos

updated sim

I updated my original O2 sim to go in a newer phone. After updating to a mini sim I can no longer sms (text). How do I get the sms text service re-instated?

Sean10 by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Charged twice

So I bought rolling plan first time for 10£ was taken off from my card but rolling plan haven’t been set up. tried again and same issue. so I been charged 20£ total and did not get rolling plan. why is this happening, and can I get back my money plea...

Ivonna by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

No able to do web top up

I’m unable to do a top-up. It has been giving me an error for the last few days. Please help check

Sha3 by Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos

wifi calling

I am unable to use wifi calling. The option does not appear, but if I insert an EE sim, it does and it works, so it's not my 'phone.

IainB by Level 1: Joiner
  • 1022 Views
  • 10 replies
  • 0 kudos

Disappearing balance.

Balance said zero although I was sure that was not true. I topped up anyway. Old balance came back shortly afterwards. Now have much more credit than required.

Sokak by Level 1: Joiner
  • 532 Views
  • 4 replies
  • 0 kudos

PAC code

I would like to request a pac code.I phoned your customer service but two minute before closing time they hung up on me whilst I was talking to them.

11121 by Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

New purchase

I ordered a phone online this morning it said it would be able to pick up from Newcastle, at 10am I haven't received a confirmation email to collect, can you get back to me please ASAP