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Unable to connect to London Underground WiFi

Bamboccio
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Hello,

 

I am getting this error message since the last few days after logging in to the WiFi via the the standard O2 page:

Sorry we're having a few problems at the moment.  We're working on it, so have another go later.

 

Any one can help?

 

Simone

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Bamboccio
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I still have not managed to connect to customer service - the wait is always over 30 minutes.  This is proving to be more difficult that what it should be.

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MI5
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Unfortunately, that is a common complaint lately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 52 of 76
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Toby
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Hi @Bamboccio,

 

Sorry for the delay with this. I shall see if I can find anything out today.

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Message 53 of 76
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Bamboccio
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I am speaking to customer service and they have no idea.  Can you help me describe the problem as they do not get it?

 

Thanks

Message 54 of 76
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Bamboccio
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Now i am waiting to be passed to someone else as the first person was unable to help.  So far I have been on the phone for 10 horrid minutes. 

Message 55 of 76
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Bamboccio
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In the end I spoke to someone else who removed my account from O2Wifi so I will need to re-register.  Obviously that is unlikely to resolve the problem.

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Toby
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Hi @Bamboccio,

 

My colleagues are investigating this for you and I will be able to report back when they are done. It is taking a little while, but rest assured, it is being looked into by the rest of the team.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 57 of 76
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jonsie
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Message 58 of 76
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Bamboccio
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Thanks Jonsie,

 

Unfortunately the O2 WiFi hotspot nearby is not working (it keeps saying we are updating the venue try in 10 minutes) so I am not sure when I can re-register.

I keep trying

Message 59 of 76
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Bamboccio
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I now wonder if this WiFi outage is really connected to the failure on the London Underground

 

Message 60 of 76
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