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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I still have not managed to connect to customer service - the wait is always over 30 minutes.  This is proving to be more difficult that what it should be.

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Posts: 104,248
Topics: 552
Solutions: 13,487
Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi

Unfortunately, that is a common complaint lately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Unable to connect to London Underground WiFi

Hi @Bamboccio,

 

Sorry for the delay with this. I shall see if I can find anything out today.

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I am speaking to customer service and they have no idea.  Can you help me describe the problem as they do not get it?

 

Thanks

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

Now i am waiting to be passed to someone else as the first person was unable to help.  So far I have been on the phone for 10 horrid minutes. 

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

In the end I spoke to someone else who removed my account from O2Wifi so I will need to re-register.  Obviously that is unlikely to resolve the problem.

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Unable to connect to London Underground WiFi

Hi @Bamboccio,

 

My colleagues are investigating this for you and I will be able to report back when they are done. It is taking a little while, but rest assured, it is being looked into by the rest of the team.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Posts: 80,555
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Unable to connect to London Underground WiFi

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

Thanks Jonsie,

 

Unfortunately the O2 WiFi hotspot nearby is not working (it keeps saying we are updating the venue try in 10 minutes) so I am not sure when I can re-register.

I keep trying

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I now wonder if this WiFi outage is really connected to the failure on the London Underground