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Level 2: Apprentice
Posts: 75
Registered: ‎30-12-2014

Unable to connect to London Underground WiFi

Hello,

 

I am getting this error message since the last few days after logging in to the WiFi via the the standard O2 page:

Sorry we're having a few problems at the moment.  We're working on it, so have another go later.

 

Any one can help?

 

Simone

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Posts: 81,261
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Registered: ‎04-01-2009

Re: Unable to connect to London Underground WiFi

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Posts: 108,748
Topics: 561
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Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi

As this appears to be a different error message from the usual issue maybe @Toby can feed it back?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 75
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

Thank you, I am not sure if it is relevant, for your info I have not changed my phone number and the access stopped working just after my allowance anniversary date. I still could not login today. 

I wonder if a top up would sort the problem out?

 

Thanks!

 

PS: I can login to other O2 WiFi hotspots

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Posts: 108,748
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi

WiFi should be free to use so it shouldn't be a requirement to top up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 75
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I am not sure if that applies to the London WiFi as it is not exactely the O2 WiFi, am i mising something?

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Posts: 92,882
Topics: 751
Registered: ‎14-01-2013

Re: Unable to connect to London Underground WiFi

The WiFi on the London Underground is Virgin...but it is free to use. Just have a look at how this poster solved the problem http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conne...

*The Game Is On*

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Posts: 108,748
Topics: 561
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Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi


@Bamboccio wrote:

I am not sure if that applies to the London WiFi as it is not exactely the O2 WiFi, am i mising something?


O2 wifi is free for everyone.

Virgin wifi is free for o2 customers (on the underground).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 81,261
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: Unable to connect to London Underground WiFi

Highlighted
Posts: 108,748
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi

Maybe they need to reboot the router Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)