Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎02-12-2015

Cancel O2 wifi service!

Hello, a few weeks ago i was given an offer about the O2 free wifi service and i was sent a sim card, but ive realised i do not need this offer anymore and i would like to cancel it and cancel my direct debit with you, so there is no money taken from my account. My phone is not available at the moment so i cant call to cancel it, can i do it online please?

Highlighted
Level 67: Unsung hero
Posts: 15,357
Registered: ‎31-03-2010

Re: Cancel O2 wifi service!

@KB1 this is a customer to customer forum. No one here can change your contract. Your post is a little confusing as well. O2 WiFi is free, so what have you signed up for? 

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 88,034
Topics: 738
Registered: ‎14-01-2013

Re: Cancel O2 wifi service!

[ Edited ]

Hi @KB1 This is a customer to customer forum so you do need to contact O2. Sadly there is no way to cancel direct debits online ...you do need to call. Contact numbers here including phoning from a landline

http://www.o2.co.uk/contactus

Edited to add re O2 Wifi you dont have to cancel that...just dont use it

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 88,034
Topics: 738
Registered: ‎14-01-2013

Re: Cancel O2 wifi service!

@Bambino I am also just wondering what direct debit the op needs to cancel? If they are talking about a contract for a phone with O2 then of course that debt will need to be paid off before any cancellation takes place...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 102,025
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Cancel O2 wifi service!

You have 14 days to cancel a contract, that is the legal cooling off period. After that, you must pay the full amount of the contract either by continuing monthly payments or by making a full one off payment.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 67: Unsung hero
Posts: 15,357
Registered: ‎31-03-2010

Re: Cancel O2 wifi service!

As the OP said 'a few weeks ago' it sounds as if they are past the cooling off period. I doubt there's anything that can be done, but in any event they need to speak to customer service.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 102,025
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Cancel O2 wifi service!

I agree....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 13,352
Topics: 82
Registered: ‎14-01-2014

Re: Cancel O2 wifi service!

Hopefully it's only a monthly simo plan



Highlighted
Posts: 102,025
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Cancel O2 wifi service!

Depends where the "offer" came from ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 13,352
Topics: 82
Registered: ‎14-01-2014

Re: Cancel O2 wifi service!

True, never heard o2 use a free service to sell a contract...