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Posts: 89,924
Topics: 745
Registered: ‎14-01-2013

Re: Unable to connect to London Underground WiFi


@Anonymous wrote:
They said their system wasn't reading my number/wifi account as an O2 customer for some reason even though I've been with O2 for over 10 years! They handed it to engineers on the 2nd day and by the 5th day it was working. I don't know what they specifically done in order to get it working though @jonsie

Thanks for letting us know @Anonymous. It's something we can always pass on to others who may be having the same problem....Smiley Wink

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Posts: 104,346
Topics: 552
Solutions: 13,493
Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi

Yeah, good to know, thanks.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I was not given an issue number and I still get the same problem. 

 

Any ideas how I can get this resolved?

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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Unable to connect to London Underground WiFi


@Bamboccio wrote:

I was not given an issue number and I still get the same problem. 

 

Any ideas how I can get this resolved?


Only by contacting customer service if the first post didn't help.

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

Thanks Jonsie, I just phoned and the wait is 30 minutes.  The automated message suggests visiting o2.co.uk: I feel that I am being bounced back and forth.

I am even more disappointed because when I phoned customer service before, I waited 15 minutes and then the operator suggested doing a number of things that did not help.  

 

Now I will phone again, but what should I say to avoid wasting time again?  

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Unable to connect to London Underground WiFi

Hi @Bamboccio,

 

I've just answered your PM and am trying to get an update for you as we speak. I shall let you know asap Smiley Happy.

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Anonymous
Posts: 0

Re: Unable to connect to London Underground WiFi

Hi there,

I am having the exact same issue and wanted to check that the only way to fix is to call up customer service? (The wait is quite long so trying to find a short cut.)

Thanks!

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

Thanks Toby - and yes the customer service wait is over 30 minutes at the moment Smiley Sad

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Posts: 104,346
Topics: 552
Solutions: 13,493
Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi


@Anonymous wrote:

Hi there,

I am having the exact same issue and wanted to check that the only way to fix is to call up customer service? (The wait is quite long so trying to find a short cut.)

Thanks!


The answer to that depends if yours is exactly the same problem or not.

There are some other suggestions on this thread that you can try first if you don't want to call CS yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Unable to connect to London Underground WiFi

If the 2nd post in the thread didn't help then unfortunately you do need to contact customer service.