Unable to connect to London Underground WiFi

[Bamboccio]

Hello,

I am getting this error message since the last few days after logging in to the WiFi via the the standard O2 page:

Sorry we're having a few problems at the moment.  We're working on it, so have another go later.

Any one can help?

Simone

[Cleoriff]

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@Anonymous wrote:
They said their system wasn't reading my number/wifi account as an O2 customer for some reason even though I've been with O2 for over 10 years! They handed it to engineers on the 2nd day and by the 5th day it was working. I don't know what they specifically done in order to get it working though @jonsie

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Thanks for letting us know @Anonymous. It's something we can always pass on to others who may be having the same problem....:smileywink:

[MI5]

Yeah, good to know, thanks.

[Bamboccio]

I was not given an issue number and I still get the same problem. 

Any ideas how I can get this resolved?

[jonsie]

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@Bamboccio wrote:

I was not given an issue number and I still get the same problem. 

Any ideas how I can get this resolved?

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Only by contacting customer service if the first post didn't help.

[Bamboccio]

Thanks Jonsie, I just phoned and the wait is 30 minutes.  The automated message suggests visiting o2.co.uk: I feel that I am being bounced back and forth.

I am even more disappointed because when I phoned customer service before, I waited 15 minutes and then the operator suggested doing a number of things that did not help.  

Now I will phone again, but what should I say to avoid wasting time again?  

[Toby]

Hi @Bamboccio,

I've just answered your PM and am trying to get an update for you as we speak. I shall let you know asap :).

[Anonymous]

Hi there,

I am having the exact same issue and wanted to check that the only way to fix is to call up customer service? (The wait is quite long so trying to find a short cut.)

Thanks!

[Bamboccio]

Thanks Toby - and yes the customer service wait is over 30 minutes at the moment 😞

[MI5]

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@Anonymous wrote:

Hi there,

I am having the exact same issue and wanted to check that the only way to fix is to call up customer service? (The wait is quite long so trying to find a short cut.)

Thanks!

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The answer to that depends if yours is exactly the same problem or not.

There are some other suggestions on this thread that you can try first if you don't want to call CS yet.

[jonsie]

If the 2nd post in the thread didn't help then unfortunately you do need to contact customer service.