Unable to connect to London Underground WiFi

[Bamboccio]

Hello,

I am getting this error message since the last few days after logging in to the WiFi via the the standard O2 page:

Sorry we're having a few problems at the moment.  We're working on it, so have another go later.

Any one can help?

Simone

[Toby]

Hi guys,
For those having issues, can you use official O2 wi-fi spots ok? this will help us to know what to investigate in more detail.

[Bamboccio]

Thanks for the link - I will read / try and report.

Toby: yes I can and the other affected person that I know can too.

[Toby]

Thanks @Bamboccio, I'll ascertain the best course of action for you.

[Bamboccio]

Thanks Toby,

I still cannot login and I think that all Big Bundle customers have the same problem

[Toby]

Hi @Anonymous,

Are you still having issues? If so, please send me a PM asap

[Anonymous]

Hi @Toby,

Issue has now been resolved and the Wifi on Underground stations is now working for me. O2 resolved the issue about 5 days after I reported the problem. Thanks for asking. Much appreciated!

[Toby]

Great to hear

[jonsie]

Did they say what the issue actually was @Anonymous

[Anonymous]

They said their system wasn't reading my number/wifi account as an O2 customer for some reason even though I've been with O2 for over 10 years! They handed it to engineers on the 2nd day and by the 5th day it was working. I don't know what they specifically done in order to get it working though @jonsie

[jonsie]

That would explain it. At a guess I would think they would have to disconnect and reconnect your number.