Just to let you know .... I missed a call today that went to voicemail . Upon checking it during lunch at work ..... guess what !! 
The woman I spoke to yesterday at O2 Recycle had referred my phone to a supervisor who checked it .
Supposedly the operator who looked at my phone yesterday was being harsh with his grading . Today the screen burn has vanished ... the phone is in mint condition ... £270 was paid into my bank account today.
Result !!!!
When I decide to sell the Galaxy S10 I know where it won't be going !
Gary
Well done @EekItsRipley
Perseverance is the key (obviously) 
Result @EekItsRipley good to hear👍
Great result but these cowboys want reigning in. Rather than the adviser being harsh I rather think he was hoping to pick it up for ridiculous money and sell it on. In my opinion for what it's worth, there is collusion between some so called valuers and a supervisor, making them big money on the side.
Disclaimer : This is just my unsubstantiated opinion.....
@jonsie wrote:Great result but these cowboys want reigning in. Rather than the adviser being harsh I rather think he was hoping to pick it up for ridiculous money and sell it on. In my opinion for what it's worth, there is collusion between some so called valuers and a supervisor, making them big money on the side.
Disclaimer : This is just my unsubstantiated opinion.....
Actually @jonsie I would agree. There are far too many of these low valuations given, for it not to be some sort of scam.
Let's face it, if a low valuation is given, why then would they increase it? They only do this when the customer complains and challenges them.
If a phone IS only worth £40, they would never increase it to £200+
