cancel
Showing results for 
Search instead for 
Did you mean: 

Online ordering system down?

daveyboy
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I've been trying all afternoon to order a new phone on the website. However, when I go to make the upfront payment it takes my card details, looks like the order is going through, but then pops up with a red error message saying something like "Please correct the errors below". However, there are no errors to correct and it just resets the form back to the start every time.

 

I've tried multiple browsers, both on my laptop and my phone, and I've tried multiple cards.

 

Is there a known issue at the moment? Thanks

Message 1 of 7
1,628 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@daveyboy There’s Always issues with the online system. 

Call customer service ornpop in store as it’s less stressful. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
1,617 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:
@daveyboy Be thankful for small mercies. There's probably a good chance the phone you want isn't in stock, as O2's stock reporting isn't live. Buying online from O2 is never an easy process.
You should also check your credit card statements to make sure none of the upfront payments you made with your various cards haven't been taken.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 7
1,600 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @daveyboy , how are you getting on with this? Have you managed to put your order through since you last posted, or do you need some further help with this?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 7
1,556 Views

daveyboy
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Nope, still no luck - I've just tried from my work PC and it's the same. I'm going to try to find time to pop into a branch after work this evening, but failing that I'm close to abandoning O2 after all these years and going elsewhere.

Message 5 of 7
1,548 Views

EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hey @daveyboy , and thanks for coming back to me! I've raised it on my end so it can be looked into by the team, I'll share any update I get with you slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 7
1,544 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 7 of 7
1,536 Views