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Level 1: Joiner
Posts: 2
Registered: ‎15-01-2015

Online ordering system down?

Hi, I've been trying all afternoon to order a new phone on the website. However, when I go to make the upfront payment it takes my card details, looks like the order is going through, but then pops up with a red error message saying something like "Please correct the errors below". However, there are no errors to correct and it just resets the form back to the start every time.

 

I've tried multiple browsers, both on my laptop and my phone, and I've tried multiple cards.

 

Is there a known issue at the moment? Thanks

Posts: 87,070
Topics: 529
Solutions: 11,005
Registered: ‎04-04-2012

Re: Online ordering system down?

@daveyboy There’s Always issues with the online system. 

Call customer service ornpop in store as it’s less stressful. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,221
Registered: ‎31-03-2010

Re: Online ordering system down?

@daveyboy Be thankful for small mercies. There's probably a good chance the phone you want isn't in stock, as O2's stock reporting isn't live. Buying online from O2 is never an easy process.
You should also check your credit card statements to make sure none of the upfront payments you made with your various cards haven't been taken.

I DO NOT WORK FOR O2

Community Manager
Posts: 4,831
Registered: ‎18-04-2018

Re: Online ordering system down?

Good morning @daveyboy , how are you getting on with this? Have you managed to put your order through since you last posted, or do you need some further help with this?

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Level 1: Joiner
Posts: 2
Registered: ‎15-01-2015

Re: Online ordering system down?

Nope, still no luck - I've just tried from my work PC and it's the same. I'm going to try to find time to pop into a branch after work this evening, but failing that I'm close to abandoning O2 after all these years and going elsewhere.

Community Manager
Posts: 4,831
Registered: ‎18-04-2018

Re: Online ordering system down?

Hey @daveyboy , and thanks for coming back to me! I've raised it on my end so it can be looked into by the team, I'll share any update I get with you Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 68,874
Topics: 545
Solutions: 3,387
Registered: ‎04-01-2009

Re: Online ordering system down?

Believe me @daveyboy, you will be thankful you choose to go instore