Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Anonymous
Posts: 0
Accepted Solution

O2 Recycle a scam

[ Edited ]

O2 offered me £95 for my phone which is perfect not a single scratch. they emailed me saying my screen was cracked and back was missing. Both lies. I got lady at post office to check it before sealing the bag as proof. Then because i rang and complained they offered me £45 to which i told them to return my phone to me. My phone returned to me with back on and a perfect screen. Rip off merchants scammers. Ive been with o2 from begining but will be leaving asap along with my 2 sons and my daughter. No more o2 for us. I am also contacting trading standards regarding this. DO NOT SEND YOUR PHONES TO THESE RIP OFF SCAMMERS

Community Manager
Posts: 7,588
Registered: ‎18-02-2016

Re: O2 Recycle a scam

Hi @Anonymous

 

I moved your post to its own thread as it warrants it. Smiley Wink

 

I'm sorry to hear of the bad experience you've had with O2 Recycle. Please drop me a PM using the link in my signature and I'll ask the team to investigate. 

 

Martin 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Anonymous
Posts: 0

Re: O2 Recycle a scam

It's not actually o2 your sending it to, it's a company they use called Redeem

 

they have been known to do this but I've used it 3 times with no problem 

Posts: 84,400
Topics: 580
Solutions: 4,299
Registered: ‎04-01-2009

Re: O2 Recycle a scam

Posts: 13,412
Topics: 83
Registered: ‎14-01-2014

Re: O2 Recycle a scam

Take it to your local game store, they'll beat any other buy price by 5%



Posts: 100,414
Topics: 766
Registered: ‎14-01-2013

Re: O2 Recycle a scam

We seem to get an enormous amount of complaints about O2 Recycle. A price quoted which seems good...then they get the phone and often find something wrong with it. Always best to take photos of the phone and include copies when you send it off (making reference to the price you were quoted) This seems the only way to get the price you were given......

Ask for it back and send to Game as said...or even sell it on an auction site.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 2,174
Topics: 124
Kudos: 177
Solutions: 44
Registered: ‎06-11-2014

Re: O2 Recycle a scam

Shocking! I tend to sell mine on ebay or via cex.
Current Phone: Sony Xperia XZ Premium
Level 70: Enigma
Posts: 17,103
Registered: ‎31-03-2010

Re: O2 Recycle a scam


@Anonymous wrote:

O2 offered me £95 for my phone which is perfect not a single scratch. they emailed me saying my screen was cracked and back was missing. Both lies. I got lady at post office to check it before sealing the bag as proof. Then because i rang and complained they offered me £45 to which i told them to return my phone to me. My phone returned to me with back on and a perfect screen. Rip off merchants scammers. Ive been with o2 from begining but will be leaving asap along with my 2 sons and my daughter. No more o2 for us. I am also contacting trading standards regarding this. DO NOT SEND YOUR PHONES TO THESE RIP OFF SCAMMERS


That's a pretty outrageous experience @Anonymous. Apart from contacting trading standards, you should also lodge a formal complaint with O2. http://www.o2.co.uk/how-to-complain
 

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: O2 Recycle a scam

It's fraud and should be reported to

 

http://www.actionfraud.police.uk/

 

"My life is a facsimile of a sham"
Level 2: Apprentice
Posts: 42
Registered: ‎12-10-2012

Re: O2 Recycle a scam

I agree. I sent my iPad Air for recycling and they said I'd get £115 which wasn't that great to begin with. They emailed to offer me £23 - Claiming that the screen was "cracked" or "deeply scratched". I also will be going to another network when my contract is up for renewal. Or may just go pay and go with a different provider.