Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! O2 Recycle Price promise

Have just done a Recycle of a old Samsung Tab pro S with keyboard and O2 offred £90 so went ahead with it however I just notiched that Mazuma will give my £125 ( https://www.mazumamobile.com/sell-my-mobile/samsung/tablets/galaxy-tab-pro-s-lte-with-ke...

Resolved! New number

Wanting my number changing if possible without going into the shop ?

Samsung cloud storage

Hi, I've read a few bits but they're all at least 2 years old now on how to get more samsung cloud storage rather than the free 15gb,It seems to be that if you are an o2 customer you can't upgrade as they're is something built in the actual phone tha...

Resolved! o2 car insurance

I am currently out of the country until end of March and my car insurance expires on the 20th February 2019, I will not be renewing and also need a email copy of my NCD proof for my new insurer. It is not possible to phone from where I am as it is ve...

Tracking my replacement phone

I had my phone stolen and my insurance are sending my new one. How do i track it? I have blocked my number how do i find my saved backed up information online.? Thank You

Resolved! Family Plan

Has anyone ever been able to use the Family Plan promotion that O2 is advertising? I went on it and at first it was going to charge me the entire year in one lump sum and then it was simply going to change my tariff even though I just wanted to add a...

Resolved! netflix

Hello,When I first purchased my phone number the lady told me I get netlfix for 6 months because I paid for the 5000 texts and calls and 20 GB, but here it is telling me the opposite. I don't understand.Thank you,Serene

Netflix offer

Hi, Ive upgraded few months ago but never received any email from Netflix.Feel cheated.Isn't that just a con?

Resolved! Keep my number

Hi I moved from talk talk and now I am with O2 and I wanted to keep the same number. I gone to the website to keep my number and said that my number should be moved with in days but I am now waiting 3rd week and nothing. Please could any one help me

Media Message

02 have made it very clear to me that I will be charged to send or receive MMS to my phone. Even if a text is too long and converts to mms or I use emoji it will charge me. I've got a link saying I've a mms and to view it on 02 but I cannot see if I ...

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