Issues with customer service and placing orders.

[DaMilkSquad]

I tried to take out an IPad on contract online, been a customer for 10+ years, passed all the credit checks and details etc but when it got to the final stage it said “Sorry there has been a problem, Please try again” 

Following the advice on screen tried to check out again and was met with the same issue. Contacted customer service online but wasn’t much help after 3 hours. 

Visited the O2 shop the next day to try and get it resolved and they were met with the same issue, once they looked into my account it turns out that customer service had messed up. Instead of trying to fix the error, they tried the place the order a further 6 times without me knowing. The advisor in the shop then tried a different method, but because O2 customer service had tried to place all these orders, the order actually got declined. 

Is there anything I can do about this, also how long will I have to wait before I can try again? 

[Oxonian · Accepted solution]

@DaMilkSquad 

You need to contact O2 as the sales' team should be able to help you. Unfortunately, this is a customer to customer community so we cannot access your account.

You can message the O2 sales' team on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

They are UK-based and have a good reputation for solving problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2