cancel
Showing results for 
Search instead for 
Did you mean: 

Priority Moments App Problem

Anonymous
Not applicable

Hiya,

 

I've had an o2 contract for a few months now and have realised that priority moments does not work on my phone (Galaxy S3) without a wifi connection, which is kinda useless right when you want to be able to use it out and about! I get a screen that looks like my phone has crashed and then says Priority moments has stopped.

 

Does anybody know what I can do without having to call customer services (i'm guessing they're pretty busy with angry customers at the moment!) or speak to a human? (I do quite enough of that at work!)

 

Best,

 

Ivy

Message 1 of 25
6,848 Views
24 REPLIES 24

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
That is wierd:/

Have you tried to reinstall the app?

Could be corrupt
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 2 of 25
6,786 Views

Anonymous
Not applicable

I've had a couple gos already and re-installing but to no luck. It works absolutely fine on Wi-fi though - Me thinks this problem is gonna require human contact 😞

Message 3 of 25
6,778 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

If you are having the network problem it may not install properly until it's fixed.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 25
6,774 Views

Anonymous
Not applicable

Sorry  I wasn't very clear, had a go at reinstalling a while back before today's problems so I know it's not because of that, though I am a little peed off about today's antics. Would love to tell parents I'm still alive but they can wait wink

Message 5 of 25
6,767 Views

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
Haha. Hmm parents do get paranoid don't they:( sweet but irritating.

Hmm this is a wierd one ill have a look for a solution
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 6 of 25
6,762 Views

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
It would appear the android one only works through wifi at the moment:( hope O2 will update it.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 7 of 25
6,757 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

I think you're right Liquid mine is only working via wi-fi.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 8 of 25
6,754 Views

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
Makes a change doesn't it haha. I pmd Toby to see if he can esculated it to the relevant person.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 9 of 25
6,750 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

As it's a cloud app it'll be affected by the network issue.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 10 of 25
6,745 Views