Priority Moments App Problem

[Anonymous]

Hiya,

I've had an o2 contract for a few months now and have realised that priority moments does not work on my phone (Galaxy S3) without a wifi connection, which is kinda useless right when you want to be able to use it out and about! I get a screen that looks like my phone has crashed and then says Priority moments has stopped.

Does anybody know what I can do without having to call customer services (i'm guessing they're pretty busy with angry customers at the moment!) or speak to a human? (I do quite enough of that at work!)

Best,

Ivy

[Liquid]

That is wierd:/

Have you tried to reinstall the app?

Could be corrupt

[Anonymous]

I've had a couple gos already and re-installing but to no luck. It works absolutely fine on Wi-fi though - Me thinks this problem is gonna require human contact 😞

[perksie]

If you are having the network problem it may not install properly until it's fixed.

[Anonymous]

Sorry  I wasn't very clear, had a go at reinstalling a while back before today's problems so I know it's not because of that, though I am a little peed off about today's antics. Would love to tell parents I'm still alive but they can wait 

[Liquid]

Haha. Hmm parents do get paranoid don't they:( sweet but irritating.

Hmm this is a wierd one ill have a look for a solution

[Liquid]

It would appear the android one only works through wifi at the moment:( hope O2 will update it.

[perksie]

I think you're right Liquid mine is only working via wi-fi.

[Liquid]

Makes a change doesn't it haha. I pmd Toby to see if he can esculated it to the relevant person.

[perksie]

As it's a cloud app it'll be affected by the network issue.