This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

Problems logging into priority

Spenny
Level 16: Talkative
  • 341 Posts
  • 11 Topics
  • 27 Solutions
Registered:

on ‎24-07-2023 18:26

on ‎24-07-2023 18:26

Hi lovely people

So you may remember I have x2 new O2 monthly SIMO connections for the fam.

1 for Mrs S and she is able to log in to priority..✅

 

1 for little miss (16yrs) and she is not able to log in to priority 🤷🏿

 

Something I did while setting up the SIM?

I have sent a message to O2 CS to see what they say. Any ideas while I wait for their response?

 

 

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
Message 1 of 3
1,171 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 152766 Posts
  • 652 Topics
  • 29159 Solutions
Registered:

on ‎24-07-2023 18:47

on ‎24-07-2023 18:47

@Spenny 

There was an issue which they were looking into with the app. Not sure if it's been fixed yet or not.

Try on web in the meantime Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,165 Views

Spenny
Level 16: Talkative
In response to MI5
  • 341 Posts
  • 11 Topics
  • 27 Solutions
Registered:

on ‎24-07-2023 19:01

on ‎24-07-2023 19:01

Thanks @MI5 

Uninstalled and reinstalled the application on her phone and now it is working.  Could not login for a good while.  Thank you.  All good now.

We can now all have our tickets for the cinema 😂

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
Message 3 of 3
1,163 Views
Top