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Priority Moments App Problem

Anonymous
Not applicable

Hiya,

 

I've had an o2 contract for a few months now and have realised that priority moments does not work on my phone (Galaxy S3) without a wifi connection, which is kinda useless right when you want to be able to use it out and about! I get a screen that looks like my phone has crashed and then says Priority moments has stopped.

 

Does anybody know what I can do without having to call customer services (i'm guessing they're pretty busy with angry customers at the moment!) or speak to a human? (I do quite enough of that at work!)

 

Best,

 

Ivy

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Liquid
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That is wierd:/

Have you tried to reinstall the app?

Could be corrupt
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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Anonymous
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I've had a couple gos already and re-installing but to no luck. It works absolutely fine on Wi-fi though - Me thinks this problem is gonna require human contact 😞

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perksie
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If you are having the network problem it may not install properly until it's fixed.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Anonymous
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Sorry  I wasn't very clear, had a go at reinstalling a while back before today's problems so I know it's not because of that, though I am a little peed off about today's antics. Would love to tell parents I'm still alive but they can wait wink

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Liquid
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Haha. Hmm parents do get paranoid don't they:( sweet but irritating.

Hmm this is a wierd one ill have a look for a solution
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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Liquid
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It would appear the android one only works through wifi at the moment:( hope O2 will update it.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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perksie
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I think you're right Liquid mine is only working via wi-fi.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Liquid
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Makes a change doesn't it haha. I pmd Toby to see if he can esculated it to the relevant person.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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perksie
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As it's a cloud app it'll be affected by the network issue.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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