Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! How to speak to someone from accounts regarding direct debits

My mum needs to speak to someone in the financial team regarding a direct debit that has been set up that she needs to speak to discuss Does anyone know the number to call so I can pass it on to her Many thanks

Resolved! Priority moment is not available

I have just signed up to moments and claimed a code for Johnson dry cleaners at my nearest store only to discover that the store has closed down. The number given on site is a Liverpool number [ I am in Manchester] but when I discovered the right num...

Unauthorised International Phone Calls - HELP!

On the 2nd of November 2012, I was mugged in Piccadilly Circus around 3am, my iPhone (T-Mobile Contract) my Blackberry (O2 30 day rolling contract) and bank card were all stolen. Due to this I ended up in hospital where I had no contact with anyone f...

Resolved! Cancel or Remove a Tarriff

Hiya, I am new to this forum and I am having trouble cancelling the Message 50 Tariff. I have tried calling 2425 to Opt out, but there are no options to Remove this and even when I log on to My O2 it even gives an error message. It will be taken from...

Resolved! Family Bolt On, Number Not Eligible?

I have been trying to add someone to my family bolt on but every time I do it comes up with 'This number is not eligible'He is on a BB tarrif but I have been told this shouldn't matter but I hve just added a new number and it ws added striaght away. ...

Resolved! Cancelling insurance

How do I cancel my o2 iphone insurance? I have realised it is a rip-off and I'm covered under my home insurance anyway.

Resolved! Simplicity Pay&Go Star Trader SIM convert to dongle SIM?

I have a Star Trader SIM from a friend that says it is on the O2 Simplicity Pay & Go service. This service I see is for mobile phones but I have an O2 dongle that I would like to use it in. Can I convert the plan to a dongle plan on the same SIM or w...

Resolved! How can I extend my family group?

At the moment, its only allowing me to add 4 people

Resolved! Bluebook

Apparently I can back up my contacts with Bluebook But when i try to put the make and model of my phone in, it doesnt come up. Why? My phone is a Sony Ericcson Xperia Mini Pro.

Resolved! Tethering

Hey I am looking at a Galaxy Tablet to go with my Galaxy Ace smartphone and I am unsure as to the difference between 3G and WiFi and I was told there could be an option to 'tether' my tablet to my phone's sim and use up the data that is on my PAYG si...

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