Priority Moments App Problem

Anonymous · ‎12-10-2012

Hiya,

I've had an o2 contract for a few months now and have realised that priority moments does not work on my phone (Galaxy S3) without a wifi connection, which is kinda useless right when you want to be able to use it out and about! I get a screen that looks like my phone has crashed and then says Priority moments has stopped.

Does anybody know what I can do without having to call customer services (i'm guessing they're pretty busy with angry customers at the moment!) or speak to a human? (I do quite enough of that at work!)

Best,

Ivy

MI5 · ‎12-10-2012

Mine's working on data.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Liquid · ‎12-10-2012

😕 I just found other complaints of it online figured it was generic. What android version are you running? Maybe that's an issue:/

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perksie · ‎12-10-2012

Mine's working on data too now on Android 2.2.

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MI5 · ‎12-10-2012

4.04 Non O2 specific

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Liquid · ‎12-10-2012

Well back to the drawing board I guess haha

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Toby · ‎15-10-2012

Hi guys,

I'll raise this if needs be, have you all had better luck since the 12th?

Cheers

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jonsie · ‎15-10-2012

No problem on wifi but still problems on data

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Abs · ‎15-10-2012

Could one of you please confirm if you've got the right apn settings? (mobile.o2.co.uk - for non-iPhone tariffs) and if you can use data on other apps or browse OK over 3G?

Abs

jonsie · ‎15-10-2012

Yes Ihave mobile.o2.co.uk for non iphone data and have no problem browsing or with other apps on 3G or less.

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Abs · ‎15-10-2012

@jonsie wrote:

Yes Ihave mobile.o2.co.uk for non iphone data and have no problem browsing or with other apps on 3G or less.

Thanks Jonsie, and do you remember when were you last able to access the priority app over 3G?

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