Number Transfer

[FrustratedD]

I switched from Virgin Mobile to O2 receiving my new Sim on Tuesday 25 October 2022. I submitted the online application to transfer my number on Wednesday 26 October. Nothing having happened by Saturday 29 October I phoned O2 and was told the number transfer would go through on Monday 31 October. My old Virgin Media Sim “died” around noon on Monday 31 October but as at 1715 on Wednesday 2 November my number has not been transferred to my O2 Sim. A phone call to O2 on the evening of Tuesday 1 November was unproductive. Any hints on where I go from here.

David

[Enlli]

@Sammixiami 

Have you got a PAC code from Giffgaff?

Guide: Migration & porting into O2  

[O2Sarah-]

Hi @Sammixiami I will send you a private message so we can check your o2 account details.  If you don't have it already you will need your PAC code from giffgaff to get started 😊

[Joshmck1]

Hi Georgia,

I was wondering if you could help me out with the same issue as i need my number swapped asap.

[pgn]

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@Joshmck1 wrote:

Hi Georgia,

I was wondering if you could help me out with the same issue as i need my number swapped asap.

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@O2Georgina won't be back in until noon Friday, @Joshmck1 - watch out for a private message on here from Georgina after that time. Good luck!

[O2Georgina]

@pgn  Thanks for the tag

@Joshmck1  I will send you a private message now

[Mastagambla]

Can anyone transfer my number please waiting 1 week now for something that was supposed to be done within 24th, ee cancelled my number 5 days ago, why is o2 so bad?

[pgn]

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@Mastagambla wrote:

Can anyone transfer my number please waiting 1 week now for something that was supposed to be done within 24th, ee cancelled my number 5 days ago, why is o2 so bad?

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Nobody here from O2, just Customers like yourself, @Mastagambla - but if you have no joy from O2's Social Media Team, link just below this post for them, or after 8am when @O2Georgina is back on duty. Good luck!

[O2Georgina]

Thanks for the tag @pgn 

@Mastagambla  I will private message you now

[pgn]

Thank you, @O2Georgina 👍

[JimmyC123]

Hi

I’m having the same problem 

can you help please @O2Georgina ?