Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! New Sim Only Contract

Hi I have just received my my sim card on a sim only contract, do I need to change the sim card or can I keep my old one, just seems a waste of time changing the sim and then contacting O2 to keep my old number?

TamBam by Level 1: Joiner
  • 2 replies
  • 0 kudos

Returning a fraudulent phone

Last November I reported an apple fraud case to o2 for which I received a letter from o2 removing my name from the account and sorting out my credit check file. Now almost 4 months later I still have the phone in my possession. I have sent 2 emails a...

Resolved! O2 recycle not paying

Having great difficulty obtaining agreed payment for my old phone from O2 recycle. Sent my phone to them in Dec last year and they agreed to pay just over £512 but have yet to see a penny....

MRH1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Change Forum Name (to an existing one)

Morning all So a while ago I was on O2 and picked the forum name 'mobilemandan' which i use everywhere, i closed the account ages ago but recently joined back O2 but with a new email address. When i went to pick 'mobilemandan' as my forum name it say...

Resolved! Loyalty discount

I now have 2 numbers on my account and expected to get the 20% loyalty discount, I have text both numbers to LOYALTY but tells me it does not recognise the numbers, how do I get the discount?

Nybroc by Level 1: Joiner
  • 1 replies
  • 0 kudos

Missed Calls

People keep phoning me and telling me that they have missed a call from me ..... the problem is, I haven't called them and there's no record of a call being made from my phone. Could someone be cloning my number or using my account to make calls? Nev...

Jamsietom by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! refund

i would like to request a refund as i topped up for a £15 bolton and only get £10 bolt on which means only 1g of data instead of 15

Bailey21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Can't receive texts from my partner

I can send my wife texts but she cant send/reply to me? Samsung Galaxy A32. She has been able to in the past but when she first got the phone she had to take it to the O2 shop to have this problem fixed. Now it's doing it again, what is the solution?...

Resolved! Unsure who to speak with

I have what seems like an odd situation. I bought a phone and prepaid program whilst in the UK. I'm back in the US and would like to have service again. Will be looking for a job there. Is there any plan I can get and keep this phone number?

Eris74 by Level 1: Joiner
  • 1 replies
  • 0 kudos