Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Order

Good Morning, please would someone tell me the status of an order I placed. I was informed that I would receive emails but haven’t had anything as yet. the order number is ms-xxxxxxxxx [mod edit: Please do not post order numbers on the public board. ...

Ant5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Delivery

I ve been booked for customer service/Repair centre..they emailed me with my receipt..but dont have any address or label...Friday was the day when they emailed me and from then ...i didnt receive any label/bags to send the phoneThanks

Stefan15 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cannot transfer my number

I’ve recently moved from Tesco to o2.I called up 202 to which they said they could not do anything for me, I started the online form and it says my SSN number is wrong. Can anyone help?

Abidean24 by Level 1: Joiner
  • 2 replies
  • 0 kudos

How to unlock my phone

How can I get my phone unlocked all the time I ask for the unlatching code it asks for SIM network PUK and it says Sim network PIN blocked

Jackie5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Return tomorrow

Hi I’m returning my phone tomorrow dpd are collecting it but I’m unsure what to write on envelope?

Charf by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Insurance claim

Hi, I’m getting a replacement phone delivered tomorrow. Sending my broken phone back with DPD, anybody know what information should be included with device.

Lewizzle by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! recent usage

recent usage balance whilst roaming is showing zero all the time and with a fair usage of 25 GB I really need to see the daily GB remaining. anyone had a similar problem?

Si33 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Air time tariffs

Could someone explain to me why air time tariffs are different from phone to phone there is 3 montly contacts in our house hold but when trying to make us all on the same tariff (10gb) one is £20 the other £15 and it won't even give me an option for ...

Cl8re by Level 1: Joiner
  • 1 replies
  • 0 kudos

New phone

Still waiting for a delivery of new phone. Order a week ago. Now saying out of stock. This information was not provide when ordering and should have been as this may have changed My order!

Pris by Level 1: Joiner
  • 1 replies
  • 0 kudos