Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Insurance claim

I phoned up the insurance part of customer service yesterday and they told me that I should expect a text from DPD this morning with a time slot they will be picking up my phone and giving me a replacement one but I have not received a text. I also w...

Resolved! Handset credit agreement

Please can anyone tell me how to find out my outstanding balance on my virgin mobile freestyle handset? This is what I’ve already tried several times!!1.Virgin Mobile freestyle don’t answer2. Virgin media transfer me to O23. O2 transfer me to virgin ...

Resolved! posible scam

i had a call from telephone number 020 3989 8556 saying my sim card will stop working from the 4 june 24 is this from you they say I will get a discount please confirm if this is authentic

Resolved! text messages

I'm getting text messages from two O2 sources, O2UK and O2 UK. Subtle difference with space in 2nd. Are these both legitimate O2 sources?

Resolved! Upgrade

Looking to upgrade

Resolved! Cancel subscription

I would like to cancel my Disney subscription as I am not using it

Resolved! Fraudsters attempting to get into my account

Please note you have tried to contact me regarding a change of date of birth request on my account. This was not me, this is Fraudsters trying to attempt to get a phone with my details. I haven’t at any time made a request to change my date of birth....

Resolved! Is it just me or are O2's communication around orders pretty poor?

Hi, I placed an order for an accessory on the 27th and opted for monthly payments, and within minutes received an email advising the order number and that a credit check needs to be done (understandable) and I should hear back within 24 hours, but no...

Can't return stolen phone to o2

TL;DR bought a phone from Ebay pretty much brand new condition and then several weeks later its reported as stolen, managed to get a refund and want to return it to O2 as it could be part of fraud, O2 seem un-interested. Purchased an Iphone, all well...

Resolved! Travel bolt

Travelling to Canada. Rang 02 put travel bolt on at a charge of £6 pound every time I activate for 24 hours. Why can I not have the inclusive zone bolt on, which I believe is free, or have I read it wrong. I am on a 12 month sim only with 30 gb of da...

O2

Forum Posts