Number Transfer

[FrustratedD]

I switched from Virgin Mobile to O2 receiving my new Sim on Tuesday 25 October 2022. I submitted the online application to transfer my number on Wednesday 26 October. Nothing having happened by Saturday 29 October I phoned O2 and was told the number transfer would go through on Monday 31 October. My old Virgin Media Sim “died” around noon on Monday 31 October but as at 1715 on Wednesday 2 November my number has not been transferred to my O2 Sim. A phone call to O2 on the evening of Tuesday 1 November was unproductive. Any hints on where I go from here.

David

[Enlli]

@dwilson 

@O2Georgina is not on at the moment

@O2Jonathan can you help

[O2Jonathan]

thank you for the tag @Enlli . I will private message you now @dwilson .

[O2Georgina]

Hello, @dwilson  I will send you a private message

[Karolajna]

@O2Georgina _ I've tried many times to fill in the form online to transfer my number, however there is always something wrong. Any suggestion? 

[Cleoriff]

It's @O2Sarah- on this morning @Karolajna. She's on from 8am. I've tagged her to this thread.

Best of Luck.

[Karolajna]

Thank you

[Cleoriff]

My pleasure @Karolajna. @O2Sarah- will post on this thread when she comes on duty. Look out for that and  also a private message from her. Envelope icon top right of this page.

[O2Sarah-]

Good morning 

Thanks for the tag @Cleoriff 

@Karolajna I will send you a private message to check your account.

[Cleoriff]

Thanks @O2Sarah-  x

[Sammixiami]

Hello @O2Sarah- , I am also trying to transfer my number to O2, but from Giffgaff instead. Would you kindly help me, please? Thank you!