Keeping old number

[Suzanne]

Hi i was wondering why I've not kept my old number from pay as go ee sim to my pay monthly O2 SIM I was told when O2 phoned me i can keep my number? Help everytime i try and request to keep my number it rejecting it

[MI5]

@Suzanne 

You need to ask EE for your PAC, then call O2 and give it to them to port your number over.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[Suzanne]

I had Pac num given to me when i paid to get phone unlocked to any network but it keeps rejecting it when I've tried on form on my O2 app do you know number for O2 please as im new to O2 thank you in advance

[MI5]

@Suzanne 

202 for pay monthly or 4445 for PAYG.

All contact methods here Guide: How to find help & contact O2 

[Suzanne]

Is the puk code i need i was given when i had code to unlock network

[Suzanne]

Thank you

[MI5 · Accepted solution]

@Suzanne 

There is a PUK which unlocks a SIM card.

A PAC which is required to port your number between networks, and 

A NUK which is used to unlock your phone to a different network.

I'm guessing you may not have the correct code to port your number.