Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! New phone

How long does it take to get a new phone? I ordered one on Saturday and got a message saying it was out of stock but they were getting more stock in and would keep me updated. It’s now Wednesday and I haven’t heard another peep from them. The chat op...

meghill72 by Level 1: Joiner
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Resolved! Family Plan

I'm looking into a family plan for someone. I'd be the main person and went to add someone. Is it possible to have that person pay from their own bank account or would it have to come from mine as I'd be the main contact?

Bbb8390 by Level 1: Joiner
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Resolved! AirPods tracking

I placed an order for airpods almost a week ago and shortly recieved a mail that it had been dispatched. i was supposed to get it latest within three days but now its been too long and the iten doent even show up on 'my O2 track page'. is there anywa...

ssdeen by Level 1: Joiner
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Resolved! Just upgraded handset and cant register new device for Underground Wifi

I have recently upgraded to a Pixel 4 XL and am now unable to use the Virgin London Underground Tube Wifi. Everytime I log on I get the landing page, I select O2, enter my mobile number and hit submit. It then tells me I need to register the device o...

Resolved! Is this O2

I have just had a call from 01282 570556, claiming to be O2, saying I have ordered a new sim or won a competition. I don’t think it O2! Anyone else had one?

Resolved! Data roaming

Hi, me and my cousin are away in Hungary and we’re unable to use our data roaming. This is a huge issue as we cannot contact our family unless connected to WiFi.We have seen some posts about changing the code on our settings but that hasn’t worked!! ...

Sharna by Level 1: Joiner
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Resolved! Fraud

Hi, does anybody know how I report fraud to 02 as when you ring up the options don’t give you a choice to just talk to someone, you hav to pick pay as you go or monthly etc

hunni by Level 1: Joiner
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