Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Level 1: Joiner
Posts: 4
Registered: ‎06-10-2015
Accepted Solution

Help wanted on o2 open family discount

Hi I took out an upgrade last week. As I'm a coastguard I also had a blue light card discount which I received. I then noticed I had 2 codes on the o2 open site for friends and family. I tried to claim for my son but via the site I can't as you need to buy a phone same time. I tried ringing but was really confused as I was being asked my son's password etc then that I had to do it via the site which I can't.
I tried via text as one one thread I seen but got a replay that ENI Number was wrong I assume it was the code. Any thoughts peeps
Posts: 100,701
Topics: 768
Registered: ‎14-01-2013

Re: Help wanted on o2 open family discount

[ Edited ]

Hi @Graham221

 

All info about O2 Open is here

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

 

Best of luck and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 116,730
Topics: 574
Solutions: 16,209
Registered: ‎04-04-2012

Re: Help wanted on o2 open family discount

Your second code can be used when you upgrade your son's contract.
It cannot be applied to a current contract and must be done within 28 days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎06-10-2015

Re: Help wanted on o2 open family discount

Thanks for the help but I only had the codes after I applied my blue light discount to my upgrade for me to pass to friends and family.
I have had my discount that went though fine
Posts: 116,730
Topics: 574
Solutions: 16,209
Registered: ‎04-04-2012

Re: Help wanted on o2 open family discount

Yes, but you need to wait to use it now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,701
Topics: 768
Registered: ‎14-01-2013

Re: Help wanted on o2 open family discount

If you are looking to apply one to your sons phone, that can only be done if its a new contract and he is eligible for the discount @Graham221

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 4
Registered: ‎06-10-2015

Re: Help wanted on o2 open family discount

If I could upload a screen shot it would explain it as it shows my discount applied then under 2 codes to me it reads as if I can apply it to his current account. Thanks for the help
Posts: 116,730
Topics: 574
Solutions: 16,209
Registered: ‎04-04-2012

Re: Help wanted on o2 open family discount

No need for a screen shot. We understand, but still, it cannot be used until the contract is upgraded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎06-10-2015

Re: Help wanted on o2 open family discount

Thank you all happy Xmas
Posts: 100,701
Topics: 768
Registered: ‎14-01-2013

Re: Help wanted on o2 open family discount

The same to you @Graham221 wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker