Help wanted on o2 open family discount

[Graham221]

Hi I took out an upgrade last week. As I'm a coastguard I also had a blue light card discount which I received. I then noticed I had 2 codes on the o2 open site for friends and family. I tried to claim for my son but via the site I can't as you need to buy a phone same time. I tried ringing but was really confused as I was being asked my son's password etc then that I had to do it via the site which I can't.
I tried via text as one one thread I seen but got a replay that ENI Number was wrong I assume it was the code. Any thoughts peeps

[Cleoriff]

Hi @Graham221

All info about O2 Open is here

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

Best of luck and welcome to the forum

[MI5]

Your second code can be used when you upgrade your son's contract.
It cannot be applied to a current contract and must be done within 28 days.

[Graham221]

Thanks for the help but I only had the codes after I applied my blue light discount to my upgrade for me to pass to friends and family.
I have had my discount that went though fine

[MI5]

Yes, but you need to wait to use it now.

[Cleoriff]

If you are looking to apply one to your sons phone, that can only be done if its a new contract and he is eligible for the discount @Graham221

[Graham221]

If I could upload a screen shot it would explain it as it shows my discount applied then under 2 codes to me it reads as if I can apply it to his current account. Thanks for the help

[MI5 · Accepted solution]

No need for a screen shot. We understand, but still, it cannot be used until the contract is upgraded.

[Graham221]

Thank you all happy Xmas

[Cleoriff]

The same to you @Graham221