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Help wanted on o2 open family discount

Graham221
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Hi I took out an upgrade last week. As I'm a coastguard I also had a blue light card discount which I received. I then noticed I had 2 codes on the o2 open site for friends and family. I tried to claim for my son but via the site I can't as you need to buy a phone same time. I tried ringing but was really confused as I was being asked my son's password etc then that I had to do it via the site which I can't.
I tried via text as one one thread I seen but got a replay that ENI Number was wrong I assume it was the code. Any thoughts peeps
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MI5
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No need for a screen shot. We understand, but still, it cannot be used until the contract is upgraded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff
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Hi @Graham221

 

All info about O2 Open is here

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

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MI5
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Your second code can be used when you upgrade your son's contract.
It cannot be applied to a current contract and must be done within 28 days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Graham221
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Thanks for the help but I only had the codes after I applied my blue light discount to my upgrade for me to pass to friends and family.
I have had my discount that went though fine
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MI5
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Yes, but you need to wait to use it now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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If you are looking to apply one to your sons phone, that can only be done if its a new contract and he is eligible for the discount @Graham221

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Graham221
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If I could upload a screen shot it would explain it as it shows my discount applied then under 2 codes to me it reads as if I can apply it to his current account. Thanks for the help
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MI5
Level 94: Supreme
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No need for a screen shot. We understand, but still, it cannot be used until the contract is upgraded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Graham221
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Thank you all happy Xmas
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Cleoriff
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The same to you @Graham221 wink

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