Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎18-10-2017

Ads

Full screen ads pop up every time I use my mobile does anyone no how to stop this please ?
Level 70: Enigma
Posts: 16,908
Registered: ‎31-03-2010

Re: Ads

@Chele The ads are probably connected to an app you downloaded. You'll have to try to figure out which app it is and delete it.

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Ads

@Chele download Malware Bytes app from your app store and run it. 

It will identify any spyware in apps which you should delete .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,052
Topics: 580
Solutions: 4,250
Registered: ‎04-01-2009

Re: Ads

Delete any apps you have downloaded that coincided with your problem. Sometimes simply deleting the app doesn't get rid of the spyware. Malware checkers may get rid but in extreme cases nothing short of a factory reset will help you.