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Chele
Level 1: Joiner
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Full screen ads pop up every time I use my mobile does anyone no how to stop this please ?
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Bambino
Level 84: Resplendent
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@Chele The ads are probably connected to an app you downloaded. You'll have to try to figure out which app it is and delete it.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Chele download Malware Bytes app from your app store and run it. 

It will identify any spyware in apps which you should delete .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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Delete any apps you have downloaded that coincided with your problem. Sometimes simply deleting the app doesn't get rid of the spyware. Malware checkers may get rid but in extreme cases nothing short of a factory reset will help you.

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