Huawei Claim promotional Tablet

[Theodore51]

I have waited 30 days from the date of purchase of my Huawei P20 pro phone, and tried to claim my free tablet on the web site, and each time its rejected my application form, it appears other people have had the same problem.

Could anyone tell me when this problem will be resolved

[Cleoriff]

@Theodore51

It's causing many problems which is annoying for everyone.

Our community managers @Martin-O2 and @EmilieT have been helping others to claim theirs, so I have mentioned them on the thread. They will be back on the forum tomorrow morning and will be in touch ...

Redemption info here https://www.o2.co.uk/termsandconditions/rewards/free-huawei-t3-8-tablet-when-you-buy-the-huawei-mate...

[EmilieT]

Hi @Theodore51 and welcome to the forum I'm sorry to hear you're having difficulties redeeming this offer - when you say the application form is rejected, could you tell us a bit more about the error itself? If it is around the IMEI, we're currently looking into reports of this error and as soon as we have more information we'll share it with you! For anything else, I'd recommend you reach out to the support email address for this offer - support@huawei-redemptions.co.uk.

Thanks @Cleoriff for the mention 

[Theodore51]

I changed my internet browser and  submitted my claim which seemed to have worked, as I have received an acknowledgement  back with a claim number.

If I have any more problems I will certainly let you know.

[EmilieT]

Fntastic, tthat's great news, thanks for letting us know @Theodore51  Do keep us updated, and in the meantime have a wonderful Christmas!