Solved: Re: Fraud

hunni · ‎03-11-2019

Hi, does anybody know how I report fraud to 02 as when you ring up the options don’t give you a choice to just talk to someone, you hav to pick pay as you go or monthly etc

MI5 · ‎03-11-2019

@hunni

Stay on the line to talk to an operator.

O2 fraud advice here https://www.o2.co.uk/help/safety-and-security/fraud-advice which includes link to action fraud website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-11-2019

@hunni

Stay on the line to talk to an operator.

O2 fraud advice here https://www.o2.co.uk/help/safety-and-security/fraud-advice which includes link to action fraud website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

hunni · ‎03-11-2019

Thank you for that & have already reported it to action fraud (easy to contact them just not so easy for contacting o2 about it )

Martin-O2 · ‎04-11-2019

Hey @hunni I wanted to check that you managed to report this issue to O2 customer services?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

hunni · ‎04-11-2019

Heyyy yes i rang them today & thy ate looking into it for me thanx

Martin-O2 · ‎04-11-2019

Good news @hunni! Thanks for letting me know and if you need any further assistance let us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

hunni · ‎04-11-2019

Thank you

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