Fraud

hunni
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, does anybody know how I report fraud to 02 as when you ring up the options don’t give you a choice to just talk to someone, you hav to pick pay as you go or monthly etc
Message 1 of 7
1,549 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150265 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@hunni 

Stay on the line to talk to an operator.

O2 fraud advice here https://www.o2.co.uk/help/safety-and-security/fraud-advice which includes link to action fraud website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 7
1,540 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 150265 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@hunni 

Stay on the line to talk to an operator.

O2 fraud advice here https://www.o2.co.uk/help/safety-and-security/fraud-advice which includes link to action fraud website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
1,541 Views

hunni
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you for that & have already reported it to action fraud (easy to contact them just not so easy for contacting o2 about it )
Message 3 of 7
1,526 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hey @hunni I wanted to check that you managed to report this issue to O2 customer services? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 4 of 7
1,486 Views

hunni
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Heyyy yes i rang them today & thy ate looking into it for me thanx
Message 5 of 7
1,474 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Good news @hunni! Thanks for letting me know and if you need any further assistance let us know. :wink:

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 6 of 7
1,470 Views

hunni
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you
Message 7 of 7
1,465 Views