Driven beyond despair by 02

[Simong1]

2 weeks ago I left Vodafone with my pac code, went online and joined 02 giving my pac code and  mobile number to be transferred over a few days later my sim arrived popped it in the phone and the number had not been transferred --- So this last weekend I called into the 02 shop and explained the situation --- the reply was ' oh you cannot do it online' so I said well why does it let you? They said I needed another new contract and that they would transfer my number but I would have to phone customer service and cancel my previous sim, which I did so now I have a new sim and guess what 02 have not transferred my number, I watched the guy in the store input my pac code and my mobile number, But Vodafone is now disconnected and who knows where my number is.... customer service shut and I live 20 miles from 02 shop.. Where is my mobile number?? I have elderly people who rely on me!! ----- Please Help

[O2Daniel]

Thanks for the tag @LukasB.

@Simong1 please allow me to investigate this for you. I will private message you, and we will look at getting this sorted.

[O2Daniel]

This is now fully resolved

The customer has confirmed this on private message.

[LukasB]

@MI5 done 

[MI5]

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@LukasB wrote:

@MI5 done 

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Good, thanks