Ordered before midnight

[TomB17]

Hi there I’m a new customer I ordered the iPad Pro 12.9 inch last night around 9:30pm uk and selected today’s date which says delivery between 8am and 10pm I’ve not had a dispatch email or text. do they text at anytime of the day thanks

[Cleoriff]

Hi @TomB17 

If you haven't had a dispatch email, you won't be getting it today. Once the email arrives you can track here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

[TomB17]

Okay thank you is it because I order it on a weekend not a weekday for it to come next day even know I selected today’s date and ordered it before midnight

[MI5]

@TomB17 

You could get the email at anytime assuming the device is in stock (O2 website is not live, so could show in stock when not).

You can always call O2 to check the status.

Numbers here Guide: Coronavirus Community Help and Support 

[TomB17]

Think I’ll call them up and ask about it and thank you for your help

[Cleoriff]

@TomB17 

The problem is, O2's ordering system isn't live, so it may not be in stock. If you paid extra for next day delivery, that will be refunded if you request it. If you want to call O2 then the numbers are here.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press Upgrade, Fraud or Lost and Stolen if given that option.

[TomB17]

That’s great thank you and I haven’t paid for extra next day delivery I’ll give them a call soon

[MI5]

---

@TomB17 wrote:
Think I’ll call them up and ask about it and thank you for your help

---

That's the best way @TomB17 

Use the numbers here Guide: Coronavirus Community Help and Support from any phone as you don't currently have an O2 phone to call from.

[MI5]

As a new customer, you may also have been referred for credit or identity checks @TomB17 so you may be asked to provide more info first before your order is approved.

[Cleoriff]

Best of luck @TomB17 

Hope you get it soon.