Solved: Driven beyond despair by 02

Simong1 · ‎22-09-2020

2 weeks ago I left Vodafone with my pac code, went online and joined 02 giving my pac code and mobile number to be transferred over a few days later my sim arrived popped it in the phone and the number had not been transferred --- So this last weekend I called into the 02 shop and explained the situation --- the reply was ' oh you cannot do it online' so I said well why does it let you? They said I needed another new contract and that they would transfer my number but I would have to phone customer service and cancel my previous sim, which I did so now I have a new sim and guess what 02 have not transferred my number, I watched the guy in the store input my pac code and my mobile number, But Vodafone is now disconnected and who knows where my number is.... customer service shut and I live 20 miles from 02 shop.. Where is my mobile number?? I have elderly people who rely on me!! ----- Please Help

Thomaso1 · ‎22-09-2020

Thanks @MI5 I will private message you @Simong1 and sort this out for you.

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MI5 · ‎22-09-2020

@Simong1

You did not need another new contract.

That was downright deceitful and can only have been done to get a sale.

@LukasB @Marjo this needs reporting to a higher level.

You now have the risk of 2 contracts running, as if O2 couldn't transfer your number (an easy process) what makes you think they can cancel your other contract?

I'll ask @O2Richard or @Thomaso1 to check and unravel this mess for you.

They can also help with finding your number for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Thomaso1 · ‎22-09-2020

Thanks @MI5 I will private message you @Simong1 and sort this out for you.

MI5 · ‎22-09-2020

Thanks @Thomaso1

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Simong1 · ‎22-09-2020

Well I have to say tonight I have had some fantastic help from Thomas and a MI5 you don't don't how much I appreciate it... thanks again guys... I hope it all works out ok fingers crossed.

MI5 · ‎22-09-2020

You're more than welcome mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎23-09-2020

Thanks @Thomaso1 and @MI5 for helping @Simong1

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Simong1 · ‎24-09-2020

Well it's Thursday and my number has still not been switched over but I will give it until this evening.... Watch this space!

LukasB · ‎28-09-2020

@O2Georgina @O2Daniel could you look into this again?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎28-09-2020

Has anything been done regarding the shop forcing the customer to buy another unnecessary contract @LukasB ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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