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on 22-09-2020 18:15
2 weeks ago I left Vodafone with my pac code, went online and joined 02 giving my pac code and mobile number to be transferred over a few days later my sim arrived popped it in the phone and the number had not been transferred --- So this last weekend I called into the 02 shop and explained the situation --- the reply was ' oh you cannot do it online' so I said well why does it let you? They said I needed another new contract and that they would transfer my number but I would have to phone customer service and cancel my previous sim, which I did so now I have a new sim and guess what 02 have not transferred my number, I watched the guy in the store input my pac code and my mobile number, But Vodafone is now disconnected and who knows where my number is.... customer service shut and I live 20 miles from 02 shop.. Where is my mobile number?? I have elderly people who rely on me!! ----- Please Help
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on 22-09-2020 18:39
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on 22-09-2020 18:39
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on 22-09-2020 18:21
You did not need another new contract.
That was downright deceitful and can only have been done to get a sale.
@LukasB @Marjo this needs reporting to a higher level.
You now have the risk of 2 contracts running, as if O2 couldn't transfer your number (an easy process) what makes you think they can cancel your other contract?
I'll ask @O2Richard or @Thomaso1 to check and unravel this mess for you.
They can also help with finding your number for you.
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on 22-09-2020 18:39
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on 22-09-2020 18:39
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on 22-09-2020 18:46
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on 22-09-2020 18:46
Thanks @Thomaso1
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on 22-09-2020 20:07
Well I have to say tonight I have had some fantastic help from Thomas and a MI5 you don't don't how much I appreciate it... thanks again guys... I hope it all works out ok fingers crossed.
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on 22-09-2020 20:08
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on 22-09-2020 20:08

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-09-2020 08:56
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on 23-09-2020 08:56
Thanks @Thomaso1 and @MI5 for helping @Simong1
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 24-09-2020 12:52
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on 28-09-2020 10:25
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on 28-09-2020 10:25
@O2Georgina @O2Daniel could you look into this again?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 28-09-2020 10:30
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on 28-09-2020 10:30
Has anything been done regarding the shop forcing the customer to buy another unnecessary contract @LukasB ?
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