TONIGHT I HAVE FINALLY LOST PATIENCE WITH O2 AND HAVE EMAILED RONAN DUNNE, CEO OF O2 TO GIVE HIM THE BENEFIT OF MY OPINION: ENJOY
Dear Mr Dunne
All I want is for o2 to provide the service they are being paid for. But more and more I am reading of people having signal issues and customer service issues. You yourself said in another post that the signal coverage across the north of my county is poor. Ok in the middle of the moors I dont expect to get a 50 mbs 4g data signal, but I do expect a call signal. In the towns and villages 3g should be the norm, not 2g as o2 seem to think as acceptable.
The reality is that since Telefonica took over the business, given their huge debts, they have failed to invest. o2 state they are spending £1.5m per day on the network, sounds great until you read that Vodafone (before they get their hands on Verizon cash) are spending £2.5m per day! (I dont know about EE or three so cant comment there).
Clearly there is an issue across the country with o2's signal and it is up to them to sort it.
I think it's going to take a couple of years for everything to settle down and fully improve, but there are plans ahead http://www.o2.co.uk/network/future
and there is also the commitment to ofcom to honour http://forums.digitalspy.co.uk/showthread.php?t=1820791 but at the moment, Cities seem to be well covered whereas some outlying towns and rural areas are still poorly serviced.
The reality is that since Telefonica took over the business, given their huge debts, they have failed to invest. o2 state they are spending £1.5m per day on the network, sounds great until you read that Vodafone (before they get their hands on Verizon cash) are spending £2.5m per day!
O2 are the only network to have committed to 98% indoor population coverage for 2G 3G and 4G two years ahead of schedule to be completed by 2015 as part of their agreement with Ofcom in the 4G auction.
And in areas where they are already experiencing congestion they should stop adding to the problem by selling more contracts.
We get surprisingly few reports of congestion here, and selling contracts produces more money for a better infrastructure.
You can't choose where the customers come from.
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